Friday, December 15, 2017

Business process outsourcing in identified financial services sub-sectors: the potential for offshore business flows into South Africa and consequent recommendations for targeted government support

2006
Research Report, Employment Growth & Development Initiative, Human Sciences Research Council

Business process outsourcing (BPO) has enormous potential to support economic growth and employment in South Africa. So far, the focus in SA has mainly been on contact centres, where South Africa does not enjoy a comparative advantage. Competitive advantage is more likely to be found in back-office BPO: this paper specifically looks at potential opportunity in asset management BPO and related financial services. The key drivers of this part of the outsourcing market are identified, with discussion on the potential economic benefits, and a detailed assessment of the local and foreign companies currently engaged in BPO operations in South Africa. It reviews the key factors that influence the decision to be based in South Africa and provides an initial assessment of the potential of this segment of the BPO market.

You need to register to download this research article IND_EMP016_vdHeijden_bpo_fin_serv_sub-sec_mar06

Constructing Future Growth Opportunities: The Potential to develop an Intensive Civil Engineering and Construction Works Exports Strategy

Business process outsourcing (BPO) has enormous potential to support economic growth and employment in South… Read More

The Employment Creation Potential of Recycling in South Africa

Lowitt assesses the job creation potential of South Africa’s recycling industry and whether government could promote employment in this area....Read More