asset management

Business process outsourcing in identified financial services sub-sectors: the potential for offshore business flows into South Africa and consequent recommendations for targeted government support

Business process outsourcing (BPO) has enormous potential to support economic growth and employment in South Africa. So far, the focus in SA has mainly been on contact centres, where South Africa does not enjoy a comparative advantage. Competitive advantage is more likely to be found in back-office BPO: this paper specifically looks at potential opportunity…