Business process outsourcing in identified financial services sub-sectors: the potential for offshore business flows into South Africa and consequent recommendations for targeted government support
Business process outsourcing (BPO) has enormous potential to support economic growth and employment in South Africa. So far, the focus in SA has mainly been on contact centres, where South Africa does not enjoy a comparative advantage. Competitive advantage is more likely to be found in back-office BPO: this paper specifically looks at potential opportunity…
read more >>Industrial Strategy, Offshoring, and Employment Promotion in South Africa
South Africa has an extremely high rate of unemployment, but also substantial capacity in the service industries. Business process outsourcing and offshoring (BPO&O) is a rapidly expanding global opportunity through which the country might generate many jobs in traded activities. It is essentially a new activity, enabled by the diffusion of broadband and Internet services…
read more >>Business process outsourcing in identified financial services sub-sectors: the potential for offshore business flows into South Africa and consequent recommendations for targeted government support
“Business process outsourcing (BPO) has been identified to have enormous potential to support economic growth and employment in South Africa. It has been the subject of much attention, research and debate, by various levels of government. However, to date the focus has narrowed to contact centres, and, for various reasons, BPO is increasingly seen as…
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