Business process outsourcing in identified financial services sub-sectors: the potential for offshore business flows into South Africa and consequent recommendations for targeted government support

“Business process outsourcing (BPO) has been identified to have enormous potential to support economic growth and employment in South Africa. It has been the subject of much attention, research and debate, by various levels of government. However, to date the focus has narrowed to contact centres, and, for various reasons, BPO is increasingly seen as…